Shipping policy

Shipping Policy

Last Updated: October 5, 2026

CorkMart ships Portuguese cork products from our operations in Maceda, Ovar, Portugal to supported destinations in Europe, the United Kingdom, North America and selected international markets.

Available shipping methods and charges are displayed during checkout before payment whenever automatic shipping is available for the selected order and destination.

1. Processing and Dispatch

Processing time is the period required to prepare, produce, pack and hand an order to the carrier. Transit time begins only after the shipment has been collected or accepted by the carrier.

Standard in-stock products are normally prepared and dispatched within 2–5 business days.

Customized, personalized, made-to-order, B2B, wholesale, palletized or special production orders may require additional preparation time. Where applicable, a specific lead time will be shown on the product page, quotation, order confirmation or other written communication from CorkMart.

Business days are Monday to Friday, excluding Portuguese public holidays and applicable carrier holidays.

Orders placed before 12:00 (mainland Portugal time) on a business day start processing that day; orders placed later start processing on the next business day.

2. Shipping Carriers

CorkMart ships standard parcels with CTT, UPS and FedEx. CTT is normally offered for small parcels; UPS and FedEx are used for heavier parcels and most international shipments.

The carrier and service used may depend on destination, shipment weight, dimensions, product type and service availability.

Oversized, palletized, wholesale, bulk or freight shipments may use other appropriate logistics providers.

Where a specific shipping service is displayed during checkout, that service applies to the order at the time it is placed.

3. Shipping Rates

Automatic shipping rates are calculated according to the configured shipping zone, destination and order characteristics, including shipping weight.

Automatic shipping rates are available for parcel shipments up to 70 kg (68 kg for destinations served by FedEx). Orders above these weights can still be completed at checkout when they qualify for free shipping (see section 4); otherwise, please contact us for a shipping quotation.

The applicable shipping charge is displayed during checkout before payment.

CorkMart does not add undisclosed merchant-imposed shipping, handling, processing or logistics charges after checkout.

If no automatic shipping rate is available for an order or destination, please contact us before ordering so that we can provide an appropriate shipping quotation.

4. Free Shipping

CorkMart offers free shipping on qualifying online orders in selected destinations:

Portugal: free shipping on eligible orders of €100 or more.
Spain: free shipping on eligible orders of €200 or more.
Eligible European Union destinations: free shipping on eligible orders of €300 or more.

When an order qualifies, the applicable free-shipping option will be displayed during checkout.

There is no general free-shipping threshold for the United Kingdom, United States, Canada or other international destinations unless a free shipping option is specifically shown at checkout.

Selected CorkLayer products may include dedicated free-shipping conditions. Where applicable, these conditions will be shown on the product page and/or during checkout.

Free shipping applies to every qualifying order shown with a free-shipping option at checkout, regardless of order weight, including heavy or bulky items such as insulation boards, large rolls and sheets. It does not apply to shipments arranged under an individual quotation, such as pallets or freight agreed outside the online checkout, which follow the terms of that quotation.

5. Estimated Transit Times

Typical carrier transit times after dispatch are:

Portugal and Spain: approximately 1–3 business days;
European Union: approximately 2–5 business days;
United Kingdom: approximately 3–6 business days, subject to customs clearance;
United States and Canada: approximately 3–5 business days, subject to customs clearance;
Other European destinations outside the European Union: approximately 5–10 business days, subject to customs clearance;
Other supported international destinations: approximately 7–15 business days, subject to customs clearance.

Shipments arranged under an individual quotation, such as pallets or air, road and sea freight, follow the lead and transit times stated in that quotation.

Transit times are estimates and not guaranteed delivery dates. Total delivery time includes both order preparation and carrier transit time.

Customs procedures, inspections, weather, strikes, carrier disruption, remote-area delivery or other circumstances outside CorkMart's reasonable control may extend delivery times.

6. Tracking

Tracking information is provided after dispatch whenever tracking is available for the selected shipping service.

Tracking may take some time to update after the shipment has been collected and receives its first carrier scan.

Customers should monitor tracking and respond promptly to legitimate carrier or customs requests relating to delivery or clearance.

7. International Customs, Duties and Taxes

CorkMart is established in Portugal, within the European Union.

Orders delivered outside the European Union may be subject to import VAT, customs duties, brokerage charges, clearance fees or other charges imposed by the destination country, carrier or customs authority.

Unless expressly stated otherwise at checkout or in a CorkMart quotation, these destination charges are not included in the product price or CorkMart shipping charge and are the responsibility of the recipient.

CorkMart does not control destination-country duties or taxes and cannot guarantee their amount.

8. B2B, Wholesale and Freight Shipping

Large, heavy, oversized, palletized, wholesale or industrial orders may require a shipping solution different from standard parcel delivery.

CorkMart may provide a custom freight quotation for pallets, insulation products, large rolls or sheets, bulk cork granules and other heavy or voluminous shipments.

Customer-arranged collection may also be available where expressly agreed with CorkMart.

Customers arranging their own transport must wait for written confirmation that the goods are ready and for CorkMart to provide the applicable collection instructions.

9. Delivery Information and Failed Delivery

Customers are responsible for providing complete and accurate delivery information during checkout.

If a shipment cannot be delivered because of incorrect address details, failure to collect the parcel, refusal of delivery, unpaid destination import charges or failure to provide required customs information, additional costs may be incurred.

Where permitted by applicable law, reasonable costs actually incurred because of a customer-caused failed delivery may be deducted from any applicable refund.

Any such deduction remains subject to mandatory Consumer rights.

10. Damaged or Lost Shipments

Please inspect your shipment as soon as reasonably possible after delivery.

If a parcel arrives damaged, incomplete or incorrect, please contact info@corkmart.com as soon as possible.

For visible transport damage, we recommend contacting us within 48 hours where possible so that we can promptly document the shipment and initiate a carrier investigation. This recommendation does not limit mandatory Consumer rights.

Please retain the goods, packaging and shipping label while the issue is being investigated.

If a shipment appears lost or tracking shows an unexpected delivery issue, please contact CorkMart so that we can investigate with the carrier.

11. Split Shipments and Shipping Restrictions

Orders may occasionally be dispatched in more than one parcel due to product dimensions, weight limits, stock location, production timing or packaging requirements.

Not every product can be shipped automatically to every destination. Availability may depend on carrier coverage, import restrictions, product dimensions, shipping weight, remote-area limitations and other legal or operational requirements.

If CorkMart cannot fulfil a paid order to the delivery address provided, we will contact the customer and provide an appropriate solution, which may include an alternative shipping arrangement or cancellation and refund.

CorkMart does not currently ship to Russia, Belarus or Ukraine.

12. Risk of Loss

For Consumer orders, risk of loss or damage generally passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, physically receives the goods, except where applicable law provides otherwise.

For B2B, wholesale, freight or customer-arranged transport, different delivery and risk terms may be agreed in writing for the specific order.