Contact information

Contact CorkMart

We are here to help. Whether you have a question about your order, need a shipping update, want a quote for a bulk purchase, or would like to learn more about our Portuguese cork products, our team is ready to assist you.

Phone & WhatsApp

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Phone / WhatsApp Support: +351 910 680 001

Available for customer support, order questions, product guidance, and B2B enquiries. For the fastest assistance, please include your order number when contacting us about an existing order.

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Email

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We aim to respond to all emails within 24 business hours. During peak periods, international holidays, or complex B2B quotation requests, response times may be longer.

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Business Hours

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Monday to Friday: 9:00 AM – 6:00 PM
Saturday, Sunday & Portuguese Public Holidays: Closed

Business hours follow mainland Portugal time, Lisbon time zone.

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Head Office

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CorkMart
ERUDITEJASMINE UNIPESSOAL LDA
Rua do Campo Alegre, 1517, LJ 24, C22
Lordelo do Ouro
4150-182 Porto
Portugal

VAT / Tax ID: PT 518021475

This is our registered business address. Please do not send returns, samples, parcels, or customer-arranged pickups to this address unless CorkMart has provided written instructions. Return addresses and warehouse pickup details may vary depending on the product and logistics route.

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Before Contacting Us

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To help us assist you faster, please include the following information when relevant:

  • your order number;
  • the email address used at checkout;
  • the product name or link;
  • your delivery country and postcode for shipping quotes;
  • photos of the product and packaging if reporting damage or a delivery issue;
  • quantity, dimensions, and intended use for B2B or wholesale requests.
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