Mentions légales

Legal Notice

Last Updated: June 21, 2026

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This Legal Notice provides the mandatory legal and company information relating to the website CorkMart.com, operated from Portugal within the European Union.

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1. Website Owner and Operator

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In accordance with applicable Portuguese and European legislation, including the Portuguese legal framework for electronic commerce, we inform users that this website is owned and operated by:

Legal Company Name: ERUDITEJASMINE UNIPESSOAL LDA
Commercial Brand: CorkMart
Website: www.corkmart.com
VAT / Tax ID: PT 518021475
Registered Office: Rua do Campo Alegre, 1517, LJ 24, C22, Lordelo do Ouro, 4150-182 Porto, Portugal
Email: info@corkmart.com
Phone / WhatsApp: +351 910 680 001

Throughout this website, the terms “CorkMart”, “we”, “us” and “our” refer to ERUDITEJASMINE UNIPESSOAL LDA trading as CorkMart.

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2. Contact Information

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For general enquiries, product questions, order support, B2B quotations, wholesale requests, shipping questions, returns, or complaints, customers may contact CorkMart through:

Our usual business hours are Monday to Friday, from 9:00 AM to 6:00 PM, Lisbon time, excluding Portuguese public holidays.

Please include your order number when contacting us about an existing order.

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3. Registered Office and Returns Notice

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CorkMart’s registered business address is:

ERUDITEJASMINE UNIPESSOAL LDA
Rua do Campo Alegre, 1517, LJ 24, C22
Lordelo do Ouro
4150-182 Porto
Portugal

This is our registered office address. Please do not send returns, samples, parcels, or customer-arranged pickups to this address unless CorkMart has provided prior written instructions.

Return addresses, warehouse addresses, and pickup locations may vary depending on the product, stock location, supplier, warehouse, or logistics route. Unauthorized returns may be refused, delayed, lost, or returned to the sender.

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4. Website Hosting and E-Commerce Platform

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This online store is hosted and operated through the Shopify e-commerce platform.

Shopify Inc.
151 O’Connor Street, Ground Floor
Ottawa, Ontario K2P 2L8
Canada
Website: www.shopify.com

Shopify provides the technical infrastructure that enables CorkMart to display products, process online orders, manage checkout, and operate the online store. Payments, analytics, apps, shipping tools, and other store functions may also be supported by third-party service providers, as described in our Privacy Policy and Cookie Policy.

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5. Intellectual Property

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All content available on CorkMart.com, including but not limited to the CorkMart name, logo, brand elements, product descriptions, texts, photographs, graphics, icons, layouts, videos, designs, source code, and visual identity, is owned by CorkMart, licensed to CorkMart, or used with permission from the respective rights holders.

Any reproduction, distribution, transmission, publication, copying, modification, resale, extraction, scraping, commercial use, or transformation of website content without prior written authorization is prohibited, except where expressly permitted by law.

Unauthorized use of CorkMart’s intellectual property may constitute a violation of copyright, trademark, unfair competition, or other applicable laws.

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6. Product Information and Natural Cork Materials

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CorkMart makes reasonable efforts to ensure that the information presented on this website is accurate, complete, and up to date. However, product images, colours, textures, descriptions, dimensions, weights, specifications, prices, availability, and shipping information may be updated, corrected, or modified at any time.

Cork is a natural material. Variations in colour, grain, texture, porosity, shade, density, and appearance are normal characteristics of genuine cork and are not considered defects.

Information on this website is provided for general commercial and informational purposes. Customers are responsible for verifying product suitability for their intended use, especially in technical, construction, insulation, acoustic, flooring, industrial, or professional projects.

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7. Terms, Policies, and Contractual Information

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Use of this website and purchases made through CorkMart.com are governed by the following policies, which form part of the contractual relationship between CorkMart and the customer:

  • Terms of Service;
  • Shipping Policy;
  • Return, Refund & Withdrawal Policy;
  • Privacy Policy;
  • Cookie Policy;
  • any additional written quotation, invoice, pro forma invoice, or order-specific terms issued by CorkMart.

Customers are encouraged to read these policies before placing an order.

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8. External Links

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CorkMart.com may include links to third-party websites, platforms, payment providers, shipping providers, social media pages, public authorities, or external resources.

These third-party websites and services are not controlled by CorkMart and are governed by their own terms, policies, and practices. CorkMart is not responsible for the content, accuracy, security, availability, or practices of third-party websites, except where mandatory law provides otherwise.

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9. Liability

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CorkMart takes reasonable care to maintain the website and provide accurate information. However, we do not guarantee that the website will always be available, uninterrupted, error-free, secure, or free from technical issues.

CorkMart is not liable for damage caused by misuse of the website, technical interruptions, third-party service failures, unauthorized access, malware, incorrect customer information, or events outside our reasonable control, except where liability cannot be excluded under applicable law.

Nothing in this Legal Notice excludes or limits any mandatory rights that Consumers may have under Portuguese or European consumer protection law.

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10. Complaints

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If you have a question, concern, or complaint, please contact CorkMart first so that we can try to resolve the matter quickly and fairly.

Email: info@corkmart.com

Phone / WhatsApp: +351 910 680 001

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11. Electronic Complaints Book

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In accordance with applicable Portuguese legislation, consumers may submit a complaint through the official Electronic Complaints Book platform.

Electronic Complaints Book: www.livroreclamacoes.pt

A complaint submitted through the Electronic Complaints Book has the legal effect provided under Portuguese law.

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12. Alternative Dispute Resolution

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In the event of a consumer dispute, Consumers may have access to Alternative Dispute Resolution entities under applicable Portuguese and European rules.

Without prejudice to other competent entities, Consumers may contact:

CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Website: www.cniacc.pt

Consumers may also consult official Portuguese consumer information resources: www.consumidor.gov.pt .

The former European Commission Online Dispute Resolution platform has been discontinued. Consumers seeking information about consumer redress in the European Union may consult the European Commission’s Consumer Redress resources: consumer-redress.ec.europa.eu .

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13. Applicable Law and Jurisdiction

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This website, this Legal Notice, and the activity of CorkMart are governed by the laws of Portugal and, where applicable, by European Union law.

For Consumers, this does not remove or limit any mandatory consumer protection rights that may apply in the consumer’s country of residence.

For B2B, wholesale, professional, trade, or commercial customers, any dispute arising from the use of this website or from purchases made with CorkMart shall be submitted to the competent courts of Porto, Portugal, unless CorkMart chooses to bring proceedings in another competent jurisdiction or mandatory law provides otherwise.

For Consumers, jurisdiction will be determined according to applicable mandatory consumer protection and procedural rules.

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14. Updates to This Legal Notice

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CorkMart may update this Legal Notice from time to time to reflect changes in company information, legal requirements, website operation, service providers, dispute resolution resources, or business practices.

The updated version will be published on CorkMart.com with the corresponding update date.

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